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Warranty Policy

We are proud to be the sole electric trader offering a warranty on our products along with comprehensive service support. This underscores the quality of our products and reaffirms our commitment to delivering nothing but excellence to our esteemed customers.

Warranty Policy Overview

  1. Coverage Period: Our warranty coverage extends for a specified period from the date of purchase. The duration may vary depending on the product and is outlined in the warranty documentation provided.

  2. Inclusions: The warranty covers defects in materials and workmanship under normal use. This includes malfunctions or failures that occur during the designated coverage period.

  3. Exclusions: Certain conditions may void the warranty, such as unauthorized modifications, misuse, accidents, or neglect. Additionally, consumable components and accessories may have limited coverage.

  4. Service and Repairs: In the event of a covered issue, customers can avail themselves of repair or replacement services as deemed appropriate by our technical support team. Repairs will be carried out using genuine parts to ensure product integrity.

  5. Claim Process: To initiate a warranty claim, customers are required to provide proof of purchase and details of the issue. Our customer service team will guide you through the necessary steps for a swift resolution.

  6. Shipping and Handling: If the product needs to be shipped for repair or replacement, customers are responsible for shipping costs to our service center. Return shipping after the service will be covered by us.

  7. Limitations: Our warranty is non-transferable and is applicable only to the original purchaser. It does not cover incidental or consequential damages, and any alterations to the product not authorized by us may void the warranty.

  8. Customer Support: Our dedicated customer support team is available to assist with any queries related to the warranty policy. Feel free to reach out for clarification, guidance, or assistance in the warranty claim process.

  9. Modifications to the Policy: We reserve the right to modify or update the warranty policy. Any changes will be communicated to customers, and the updated policy will be made available on our official website.

  10. Customer Satisfaction: Our commitment is to ensure customer satisfaction by providing reliable products and standing behind them with a comprehensive warranty. We value our customers' trust and strive to address any concerns promptly and effectively.

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